Terms and Conditions

Revised on 2/8/2017

Please read this Agreement carefully.

This agreement encompasses the following company Red Letter Resumes LLC, owner and operator of www.redletterresumes.com ("Website").

These terms and conditions govern your use of www.redletterresumes.com; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

We reserve the right to alter, modify, or update the terms and conditions at any time without prior notice. We will make such changes by posting them on the site. You should check the site for such changes frequently. Your continued access of the site after such changes conclusively demonstrates your acceptance of those changes.

Description of Services

Red Letter Resumes LLC is providing resume and cover letter writing services. All services are non-refundable. After purchasing, the Client will be sent a questionnaire to complete in order to evaluate your job targets and to provide insight into current positions held. Once you have received your completed resume, you may contact us by email within 7 days (this includes weekends) of the sent date posted on the email to you should you need further revisions. We want you to be satisfied with your resume and will work with you up to 2 revisions within that 7-day revision period. Any revisions requested after the 7-day revision period will be at our discretion.  However, a revision does not mean that we will alter the resume towards another target job or industry other than the one originally requested. We are not responsible for providing service in the event of a customer’s failure to upload a resume or to provide a completed questionnaire or in the case of customer providing an incorrect email address. The turnaround time for a completed resume is 3 days (excluding holidays and weekends) from the completion date of the questionnaire and/or uploading of current resume. Prices may vary and are subject to change based on the complexity of the resume. Work performed on your resume, cover letter, or other written material may be completed by one or more writers employed or sub-contracted by Red Letter Resumes LLC and any such writer may be subject to change at any time.

Payment Terms

Once you have completed the order process for any Red Letter Resumes LLC service, no refund will be provided under any circumstances. If you're unable to attend purchased consulting sessions or participate in the development process for purchased services, please contact Red Letter Resumes LLC within 5 business days and we will issue a credit, good for three months, which can be used towards the cost of any current, or future, Red Letter Resumes LLC product or service, subject to approval of Red Letter Resumes LLC.

Disclaimer of Liability

The user of this site assumes all responsibility and risk for the use of this server and the Internet generally. Red Letter Resumes LLC disclaims all warranties, representations or endorsements express or implied with regard to the content, including but not limited to the documentation and related graphics, accessed from, or via, this server of the Internet, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Red Letter Resumes LLC does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any content, apparatus, product or process disclosed on the server or other material accessible from the server.  In no event shall Red Letter Resumes LLC be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of the content, this server or the Internet generally. Red Letter Resumes LLC shall not be held liable for any loss of income or any and all other damages due to a loss of a position within any company, organization, or society as a result of information contained within the resume. It is the responsibility of the Client to effectively review the resume and ensure the information is accurate, complete, and a reflection of the exact specifications of the Client. In no event shall Red Letter Resumes LLC be held liable for any and all damages as a result of termination from a position with a company, organization, or society; or a denial of an interview or position with a company, organization, or society as the result of the content contained within the resume produced by Red Letter Resumes LLC, its writers, editors, or members. It is the sole responsibility of the Client to ensure the content of the resume is accurate to the highest extent possible. Red Letter Resumes LLC shall not be held liable for any and all damages as a result of information contained with the resume produced and approved by the Client being inconsistent with information contained in the Client’s background check when conducted by a third party employer. Red Letter Resumes LLC is absolved of any and all liability resulting from any negative implications imparted upon Client as a result of such action by any third party employer extending from information contained in the Client’s resume. Red Letter Resumes LLC is in no way guaranteeing employment or interviews by using our services.

No Warranties

Any Red Letter Resume LLC material on this server may include technical inaccuracies or typographical errors. The content provided on this server is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to, warranties of title, non-infringement or implied warranties of merchantability or fitness for a particular purpose. No advice or content given by Red Letter Resumes LLC shall create any warranty. Red Letter Resumes LLCshall not warrant that content on this server or on the Internet generally will be uninterruptible or error free or that any content, software or other material accessible from this server is free of viruses or other harmful components.

Exclusive Remedy

In the event of any problem with the site, the services, the materials, you agree that your sole and exclusive remedy is to cease using the site, the services and the materials. Under no circumstances shall Red Letter Resumes LLC, its affiliates, or licensors be liable in any way for your use of the site, the services, the materials, your content, the commercial products or third party user generated content available on or through the site, including, but not limited to, any errors or omissions, any infringement of the intellectual property rights or other rights of third parties, or for any loss or damage of any kind incurred as a result of, or related to, the use of the site, the services, the materials, your content, the commercial products or any third party user generated content available on or through the site.


You agree to indemnify, defend, and hold harmless Red Letter Resumes LLC, its members, contractors, business partners, affiliates, and representativesfrom and against any and all third party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to, any breach by you of any of these terms and conditions or applicable law.

Copyright and Trademark Information

All content included or available on our website, including website design, text, graphics, interfaces, and the selection and arrangements thereof is copyrighted by redletterresumes.com in 2015, with all rights reserved, or is the property of Red Letter Resumes LLC and/or third parties protected by intellectual property rights. Any use of materials on our website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Red Letter Resumes LLC is strictly prohibited. You agree that you will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Red Letter Resumes LLC.

Red Letter Resumes LLC respects the intellectual property rights of others and attempts to comply with all relevant laws. We will review all claims of copyright infringement received and remove any Content deemed to have been posted or distributed in violation of any such laws.

A designated agent under the Digital Millennium Copyright Act (the “Act”) for the receipt of any Notification of Claimed Infringement which may be given under that Act is as follows:

Red Letter Resumes LLC

1077 Silas Deane Highway PMB 143

Wethersfield, CT 06109


If you believe that your work has been copied on the Website in a way that constitutes copyright infringement, please provide our agent with notice in accordance with the requirements of the Act, including:

a)           a description of the copyrighted work that has been infringed (and registration information if such work is registered with the copyright office).

b)           the specific location on the Website of the original or an authorized copy of the copyrighted work

c)           your address, telephone number and email address;

d)            a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;

e)           a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and

f)              an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

Ownership of Resume

You may not use the resume we create for any purpose other than seeking/soliciting jobs and interviews. You may not sell, post, publicly review, or otherwise utilize our work. We may opt to use the resume we create for you as a sample of our work ONLY if we omit all of your personal information and present it as anonymous.

Customer Feedback

We hold the rights to use all comments, feedback, and ratings about our services for marketing purposes. In the event that feedback, comments and ratings are used in company marketing materials, we hold the right to use your initials and what industry/field you are in for our purposes and will keep all other personal information confidential.

Third Party Beneficiary

Squarespace hosts our website. They are a third party beneficiary. If you would like to more know about their terms of service this link will bring you to Squarespace’s terms of service page.


Third-Party Sites

Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the website administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third- party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage you to review said privacy policies of third parties’ sites.

Compliance with Laws

You are responsible for knowledge of applicable law and are responsible for compliance with any and all such laws. You may not use the website or our services in any way that violates applicable state, federal, or international laws, regulations or other government requirements. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation.

Governing Law

Except for trademark and copyright matters governed by the federal laws of the United States, the foregoing provisions shall be governed by and construed in accordance with the substantive laws of the State of Connecticut, without regard to the principles of conflict of law thereof.


If any provision of this agreement is determined by a court or arbitrator to be invalid, unenforceable or otherwise ineffective, that provision shall be severed from the rest of this agreement, and the remaining provisions shall remain in effect and enforceable.

No Waivers

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Red Letter Resumes LLC’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Confidentiality/Non Disclosure

Red Letter Resumes LLC is committed to protecting our Client’s privacy and confidential information. All information sent to Red Letter Resumes LLC is strictly for the use of Red Letter Resumes LLC and will not be shared with any third party unless otherwise outlined in our Privacy Policy. In facilitating prompt and accurate response to Client’s order, Red Letter Resumes LLC will only ask relevant information necessary in providing the services paid for by the Client.